Privacy Policy

Last updated: 2 November 2026

This Privacy Policy explains how Millow Melbourne collects, uses and shares personal information when you visit sofiaelenavalencia.es, make a purchase or contact us. We take reasonable steps to protect personal information and respect applicable Australian privacy law and other privacy laws that apply to our business.

Personal information we collect

Depending on how you use our site, we may collect your name, email, telephone number, shipping and billing addresses, order details, customer service correspondence, account information, preferences and website usage data (such as IP address, browser and device information). Payment data is processed by payment providers and Shopify; we do not ordinarily receive full card numbers.

Why we use it

We use information to process and deliver orders, manage returns and refunds, respond to enquiries, detect fraud, maintain site security, improve our store, comply with legal obligations and send marketing where permitted. You can unsubscribe from marketing emails using the link in each message.

Service providers and overseas disclosures

We may disclose necessary information to Shopify, payment processors, fulfilment partners, couriers, customer support, analytics and email marketing providers, including Klaviyo, and advertising partners where used. These providers may process information outside Australia, including in countries where our logistics or technology providers operate. If you need information about specific overseas recipients or countries, contact us.

Cookies, analytics and advertising

Our site uses essential cookies and may use preference, analytics and marketing cookies or tracking pixels. Where consent is required, we use these technologies subject to the relevant consent settings. See our Cookie Policy and any privacy or cookie controls available on the site.

Storage and security

We use reasonable safeguards and retain information only as long as needed for orders, support, legitimate business purposes and applicable legal recordkeeping obligations. No online service can guarantee absolute security.

Access, correction and complaints

You may contact info@millowmelbourne.com to ask for access to or correction of personal information or to raise a privacy concern. We will assess and respond according to the laws applicable to us. Where the Australian Privacy Principles apply, you may also be able to contact the Office of the Australian Information Commissioner (OAIC) if your concern remains unresolved.

Changes

We may amend this policy when our practices or applicable requirements change and will post the current version here.

For assistance, contact info@millowmelbourne.com.