Shipping Policy

Last updated: 2 November 2026

This policy applies to orders placed with Millow Melbourne at sofiaelenavalencia.es and delivered to Australia.

Order processing and delivery

Orders are generally processed in 1–3 business days. Our usual estimated total delivery timeframe is 10–15 calendar days from order confirmation, including processing and transit. These are estimates, not guaranteed delivery dates. Delivery can take longer during peak periods, customs checks, carrier disruption or regional delivery. Any specific delivery timeframe confirmed at checkout takes precedence.

Where orders ship from

Some products ship directly from our international fulfilment and logistics partners. Your parcel may therefore originate outside Australia. Local and international carriers may be involved.

Shipping charges and destinations

We deliver to Australian addresses accepted at checkout. The available delivery methods and any shipping charges are displayed before payment. We do not guarantee delivery to every remote or restricted address. If we cannot deliver to an address after an order is placed, we will contact you to arrange a lawful solution, including a refund where appropriate.

Tracking and address accuracy

Where tracking is available, we will send your tracking details by email. Please check your delivery address carefully and contact us promptly if you notice an error. Changes cannot always be made after dispatch.

Delayed, missing or damaged parcels

If your delivery is late, tracking appears incorrect, or your parcel arrives damaged, email us with your order number, tracking details and a brief description. We will investigate and arrange the remedy required by applicable consumer law. Your rights under the Australian Consumer Law are not affected by estimated shipping times or carrier involvement.

For assistance, contact info@millowmelbourne.com.