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Millow Melbourne Community
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Frequently Asked Questions
What if I ordered the wrong size?
Contact us within 30 days of delivery to request an eligible change-of-mind return or exchange. Return shipping for wrong-size orders is paid by the customer. Statutory rights for faulty or misdescribed goods remain unaffected.
How much is delivery?
Shipping methods and any charges for your Australian address are displayed at checkout before you place your order.
How do I request a refund?
For voluntary returns, contact info@millowmelbourne.com within 30 days of delivery and wait for return instructions. Approved refunds are usually processed within 7–10 business days after receipt and inspection. Australian Consumer Law remedies apply separately.
Where is my order?
Our usual estimated delivery period is 10–15 calendar days from order confirmation, including processing. Tracking will be sent when available. Contact us with your order number if you need help.
Delivery Options & Tracking
Shipping methods, charges and availability for Australian addresses are shown at checkout. You'll receive tracking details when available.
30-Day Change-of-Mind Returns
Request an eligible change-of-mind return within 30 days of delivery. Conditions apply. Your rights under the Australian Consumer Law are not affected.
Secure Checkout
Select from the secure payment methods available at checkout. Contact us if you need assistance with an order.